1.  General

These Terms and Conditions apply to all coaching services, retreats, and events provided by Karen Cordingley and her team under The Coaching Circle and Champernhayes Retreats. By booking a session, retreat, or event, you agree to be bound by these terms.

2.  Confidentiality

All personal information shared in coaching sessions or during retreats is treated with the strictest confidence. No personal details will be shared with third parties unless required by law or where there is a concern for your safety or the safety of others.

In group settings (e.g., retreats), participants are expected to respect the confidentiality and privacy of other attendees. Sharing personal information or stories from group discussions outside the retreat without consent is strictly prohibited.

3. Safeguarding

We are committed to safeguarding the wellbeing of all clients and guests. If we believe you or someone else is at risk of serious harm, we may be required to contact appropriate support services or emergency contacts. This will be done with sensitivity and where possible, with your knowledge and cooperation.

All facilitators and staff follow safeguarding protocols in line with UK legislation.

4. Privacy and Data Protection

Your data is stored securely and handled in accordance with the UK GDPR and Data Protection Act 2018. We only collect information necessary to deliver coaching or retreat services and will never sell or share your data without your permission.

You may request access to, or deletion of, your data at any time by contacting us via email.

5. Coaching Relationship

Coaching is a collaborative, forward-focused relationship. It is not therapy or counselling, and clients are responsible for their own decisions and outcomes. We do not guarantee specific results and recommend seeking professional mental health support if needed.

6.  Retreat Participation

All retreat attendees must disclose any relevant health, dietary, or accessibility needs at the time of booking. Participation in workshops and activities is voluntary, and attendees accept full responsibility for their own physical and emotional wellbeing during the event.

We reserve the right to ask a participant to leave if their behaviour endangers others or disrupts the retreat.

7. Payment Terms

• Full payment is required at the time of booking unless otherwise stated.
• A deposit may be required to reserve your place for retreats.
• Payment plans may be offered for coaching packages at our discretion.

Accepted payment methods include bank transfer, credit/debit card, and PayPal.

8.  Cancellations & Refunds

Coaching Sessions:

• Cancellations made more than 24 hours in advance will not be charged.
• Cancellations made less than 24 hours in advance may incur the full session fee.

Retreats:

• Cancellations up to 30 days before the event will receive a full refund (minus a £100 admin fee).
• Cancellations within 30 days of the event are non-refundable unless your place can be filled.
• If we cancel an event, you will receive a full refund or the option to transfer to another date.

We recommend purchasing travel insurance to cover any non-refundable expenses.

9. Force Majeure

We are not liable for any failure to perform due to causes beyond our control, including but not limited to natural disasters, pandemics, strikes, travel disruptions, or venue closures.

10. Complaints

If you are dissatisfied with any aspect of our service, please email info@thecoachingcircle.co.uk in the first instance. We aim to resolve complaints fairly and promptly. If a satisfactory outcome cannot be reached, you may escalate the matter to an independent coaching body such as the Association for Coaching or the ICF (if applicable).

11. Intellectual Property

All course materials, content, and resources shared during coaching or retreats are the intellectual property of Karen Cordingley and The Coaching Circle unless stated otherwise. They may not be copied, shared, or reused without prior written consent.

12. Limitation of Liability

We are not liable for any direct, indirect, or consequential loss or damage that may result from participation in coaching or retreat services. Clients and guests agree to take full responsibility for their decisions, actions, and wellbeing.